Associate Device Lifecycle Manager

About the AstraZeneca

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy.  AstraZeneca’s Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure our IT services meet current and future business needs.

About the Role

The Workplace & Enterprise Services (WES) team is accountable for;

• Ensuring our workforce has the right tools and services to be most effective in their workplace. This includes end user devices and operating systems, printing, collaboration tools and conferencing. All of which must work seamlessly and continue to be current and relevant to the business.
• The provision of Enterprise Management, Monitoring and Security tools used across the broader AZIT organization, driving availability through proactive, pre-emptive management of our infrastructure. 
• The Enterprise Service Management platform (ServiceNow), driving and delivery automation and optimization to ensure that our processes are as efficient and effective as possible. 
• Lifecycle and currency across our infrastructure, including End User, Server and Networks environments

As the Associate Hardware Lifecycle Manager, you will assume a pivotal role in ensuring AZ global hardware standards are met and will manage the overall devices catalogue; ensuring these meet our exacting standards and reliability for a demanding and diverse workforce. You will work closely with both the Device Lifecycle Lead, Hardware Lifecycle manager and Device Lease (Refresh-IT) colleagues and be expected to manage expectation of the business at all levels. You will be expected to communicate any challenges effectively and manage any supply chain issues and demand.  You will also work closely with stakeholders when reviewing the device catalogue and manage any updates for device provision, including updates into the ServiceNow dataset.

You will also be expected to work closely with our Value Added Resellers (VARs), managing the relationship and deputise when appropriate for the Hardware Lifecycle Manager. Where appropriate escalate any challenges to the Desktop Lifecycle Lead.

Responsibilities:

• Lifecycle management of device estate - Defining and communicating global standards 
  • Own and maintain AZ global hardware standards 
  • ‘Show and tell’ with the business new technologies 
  • Engage with the business when introducing ‘proof of technology’ solutions  
  • Onboarding and off-boarding of technology 
  • Work closely with the Refresh-IT service team; agreeing appropriate device availability for leasing and amending the catalogue when required for each region, country or site
  • Work closely with the Hardware Lifecycle Manager and agree appropriate device standard to meet the personas for both specialist and lease catalogue; agree these with the relevant stakeholder groups 

• Strategic planning of device catalogue - relative to AZ strategy & value opportunities 

• Ownership of the devices catalogue and associated updates 
• Maintain awareness of changing markets and anticipate/ plan for challenges/ change 
• Focus on sustainability, automation, simplification, commercial opportunity 
• Communications at all levels of the business 

• Negotiation 

• Pricing with OEMs  
• Contracts with OEMs where applicable  

• Internal relationship management and use case management - in accordance with service offerings 

• Does the service suit the requirement?  
• What tools do we have and how can we leverage them to meet the requirements of the business?  

• Relationships (often involving F2F meetings) 

• OEM management E.g. Lenovo, Intel, AMD  

• Annual device transitions - planning, testing, communication, stock changeover, including update of ServiceNow catalogue datasets  
• OEM services and how they work and are managed  
• Lenovo Premier support escalations
• OS version control & device pre-reg (for DD)  
• Intel CSA  
• Supply chain management with a focus on strategic ways to optimise 

• Be able to effectively communicate and manage expectations at all levels within the business – escalating when appropriate to the Global Desktop Lead 

• Value Added Reseller (VAR) Management and device manufacturers (including escalations) globally 

• Buffer stock and other VAR services  
• Governance of the service  
• Ensure Service Levels are consistently exceeded or met, escalating where applicable 
• Assist with contract negotiations 

• Reporting and data analysis to support business requirements  
• SME for global device ordering process and manage procurements when presented with challenges 
• Drive improvements to the procurement process 

• Develop a comprehensive disposal dashboard evidencing our sustainability targets of zero landfill 
• Where opportunities exist, expand the current VAR offering to additional areas of the business 

Person specification/ skills for the role:

• Resilient and flexible when challenged or criticism, and not afraid to get your hands dirty outside of your role if required 
• Well organised and able to plan own workload effectively 
• Understands and actively promotes AZ values and behaviours 
• Consistently innovative, moving the service forward 
• Familiar with AZ procurement processes 
• Proven analytical and numerical skills 
• Ability to work independently or as part of a team 
• A great collaborator who can negotiate and agree a way forward when presented with complex challenges 
• Effective time management and prioritisation 
• Exceptional communication and relationship management skills 
• Proven stakeholder management 
• Quick learner 
• Willing to continuously develop and learn new skills

Why AstraZeneca?

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.

So, what’s next!

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Where can I find out more?

Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

AstraZeneca is an equal opportunity employer.

AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

📌Strong English communication skills required.

📌 Positions are open to Mexican Citizens and official residents of Mexico.

📍 Location: Guadalajara (hybrid - Expectation of working in the office 3 days a week)
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.