Associate Application Engineer

📌Positions are open to Mexican Citizens and official residents of Mexico.
📍Location: Guadalajara (hybrid)
📌Strong English interpersonal skills required

About the AstraZeneca

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At Astra Zeneca, we’re dedicated to being a Great Place to work!

Job Description

The RDI Support Engineer will be working on the hands-on delivery of maintenance, support, and enhancements for RDI applications under the direction of an Operational Service Manager.  This involves execution of application maintenance and support processes, partnering with application development teams to bring applications into support, and providing quality service delivery for supported applications.  The role will also deliver and execute functionality and service enhancements, monitoring and controlling the performance of solutions and propose recommendations for future service enhancements.

To be successful in delivery the team has to work very closely between the Application specialists and the Middleware specialist when resolving incidents and problems as well as when testing and deploying new version of application code or Middleware components.

Another important part of a successful delivery of the service is the close and direct relation with our customers. Each team member will have regular contact with our customers via phone, IM’s or email.

We expect all members of the team to work in an Agile and Lean way, using fit for purpose, low overhead processes to underpin the work. 

The role will be required to work as part of a global team of support, developers, partners and vendors in order to deliver expected service commitments.

Accountabilities

This role is to provide application technical support. The engineer will attend Scientist requirements fixing Software functionality issues and/or improving the functionality. One of the activities to perform is the validation of application functionality after maintenance activities and should have interaction with global teams.

Requirements

• Bachelor’s degree in Information Systems, or equivalent years of professional work experience in related discipline.

• At least 3+ years of experience working on IT environment.

• (Optional) At least 3+ years of experience working on Pharmaceutical Companies and working with Chemists and/or Scientists

• At least 3+ years of experience understanding and working with Incident Management (ServiceNow), Application Support.

• Familiarized with Remote Assistance attending customers.

Desirable

• Very good English level.

• ServiceNow.

• Familiarized with Windows environments.

• Proactive.

When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.