HR Advice & Guidance Lead (Poland , Germany, Sweden)

HR Advice & Guidance Lead (Poland , Germany, Sweden)

Location: Warsaw - hybrid work

Reporting to EMEA Advice & Guidance Director, leading Advice & Guidance team (both off-shore and in-country) for several markets to deliver exceptional support to Line Managers & Employees on a wide range of people activities.  Responsible for providing best in class service being the first point of contact and gate for the HR related queries. Will manage the day-to-day operations within the area and be responsible for implementing policies and ensuring compliance. Is likely to have professional Human Resources qualification. Lead a team of people services advisors. Provide guidance to more junior staff. 

Typical Accountabilities:

• Manages people services Advisory & support delivery in a geographic or equivalent area, delivering HR programmes and plans that support the organisation’s objectives and incorporate the mid to long term business and GBS / HR strategic priorities
• Oversees others to deliver core HR processes, including HRBP support, reward, performance management and recruitment, partnering with shared service / skill centres where appropriate
• Play a key connecting role in service delivery between GBS PS Towers (Advice & Guidance, Workforce Data Services, Talent Acquisition Operations, and Global Payroll & Time)
• Drives automation and simplification of processes
• Workstream Lead for GBS People Services across multiple global projects, managing key stakeholders and driving delivery
• Accountable for service performance and mitigate issues (within the Tower)
• Collaborate closely with HR colleagues globally to share best practice, drive ideas forward and ensure consistent of service
• Day to day operational running of the My HR team to ensure optimal use of resource
• Ensures delivery of HR support to the business through phone, email and live chat, acting as a point of escalation for more complex queries or challenging customers
• Co-ordinates the day-to-day operations of the My HR Advisory Team to ensure the organization's current and future needs are met efficiently and reliably
• Evaluates the SLA, C-SAT and other quality data to make sure we deliver according to set targets
• Provides monthly reporting data for Governance dashboard purposes
• Interacts with local stakeholders from different countries to assure right level of service is delivered from the team and customers have the right level of expectations
• Ensures team members are highly motivated and identify training needs to enable the right level of competence
• Drive GBS People Services Team to prioritise content and performance of Ask AZ Portal, increasing self-service and increasing case deflection
• Identify opportunities the My HR Advisory Team can improve the employee and manager experience around ‘Moments that Matter.’
• Works with management to understand business priorities and tailor HR support to local requirements
• Mentors more junior staff and identified talent for development

Education, Qualifications, Skills and Experience:

Essential:

• Experience/comfort in working with and managing senior stakeholders across the business
• Fluent English
• Rigorous and analytical thinking
• Experience with Workday, ServiceNow, PowerBI, and emerging HR digital/automation tools
• Independent and collaborate worker
• Developed commercial and analytical skills
• Professional HR qualification

Desirable:

• Post Graduate HR Qualification

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.