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Zapopan, Jalisco, Mexico
Job reference: R-048617
Posted date: Jul. 09, 2019

AstraZeneca is one of the world’s most exciting bio-pharmaceutical companies. From scientists to sales, lab techs to legal, we’re on a mission to turn ideas into life-changing medicines that improve patients’ lives and benefit society. We are active in over 100 countries and we employ over 59,000 people. We are an  innovation-driven biopharmaceutical with over 60 years of experience.

AZ Global Technology Center Guadalajara

The AstraZeneca GTC in GDL, is a vibrant, high-energy facility, fully equipped to support our business with 490 IT professionals. We continuously improve our IT environment by innovating for competitive advantage. We are fully committed to redefine and provide support to enterprise-wide IT solution platforms, infrastructure and services.

The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone significant transformation and have adopted Sales Force & Veeva platform along with iPad based mobile solutions to deliver business demands. 

The Salesforce Support Engineer will be part of SDC application maintenance team for 60 countries across the globe, based out of state of the art IT facility in Guadalajara. Salesforce Support Engineer will be responsible for ticket troubleshooting, carrying out Impact Analysis, and providing multiple resolution to a problem associated with Veeva.

Role and Responsibilities

·Configuration of Veeva or Patient applications as per various Market needs

·Monitoring applications, systems & interfaces

·Assist in requirement analysis, effort estimation and solution/technical design for enhancements

·Advanced trouble shooting, break fix for issues spanning Veeva or Patient applications and related integrations

·Root Cause analysis and e2e resolution

·Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data in case of VEEVA app

·Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, SFDC, others

Essential Skills and experience

·Technical hands on experience in

oSFDC, Apex Data Loader

oPL/SQL/SoQL Queries

oJava, MDM, SOA.

·Excellent communication and interpersonal skills.

·Excellent spoken and written English language skills.

·Proactive approach to problem solving.

·Able to grasp and understand new technology and concepts

·Master’s / Bachelor’s degree or equivalent.

Desirable Skills and experience

·Exposure to various Integration Methodologies.

·Understanding and hands-on exposure of ETL/Informatica skills.

·Good understanding of OS likes Unix/Linux & Shell Scripts.

·Knowledge of Web Services & Service Oriented Architecture.

·Experience in ServiceNow or Remedy.

·Experience working in a shared service environment.

·ITIL, Service Management

·Experience of Agile methods

·Experience of working in Sales & Marketing Portfolio preferably in LifeSciences Industry.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Salesforce Support Engineer
Information Technology

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