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San José, Provincia de San José, Costa Rica
Job reference: R-043143
Posted date: Jan. 17, 2019

Main Duties and Responsibilities:

At AstraZeneca, every one of our employees makes a difference to patient lives every day. You may not feel you’re at the frontline of research, but your role in changing patients’ lives is critical.  Our mission is ambitious, and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first. Working at AstraZeneca we believe in the potential of our people and our commitment to develop our people beyond what was thought possible.

As the IT Business Partner & Digital Lead in the CAMCAR Marketing Company, your main responsibility will be to develop and implement the Digital Strategy and transforming business solutions leveraging on Commercial IT services, capabilities and innovations, to benefit more patients in the Central American and Caribbean Markets.

This role will work in close collaboration with both internal and external stakeholders to ensure AZ’s digital footprint continues to evolve. The role works closely with the business unit leaders to ensure digital channels remain at the forefront of our commercial strategy.

Typical Accountabilities:

  • Develop and drive the Channels and Digital roadmap portion of the Digital Strategy
  • Provide digital Strategic input and recommendations to brand and commercial teams
  • Development of best practice digital assets for the organization within budget and deadlines
  • Support and build digital capability of Brand Teams, focusing on customer experience, channel mix, digital technologies and analytics
  • Provide ongoing best practice, digital advice to the AZ business. Be the primary point of contact across the organisation for digital projects
  • Establish efficient processes and propose new resources as required in response to changing demand
  • Advise and influence closed loop marketing approach
  • Deliver, Embed and communicate Digital analytics capabilities and communicate Insights to brand teams
  • Liaise with the Global Digital Team to facilitate sharing of knowledge, implementation of global digital projects and leverage of digital assets.

    Essential Education,  Experience and Qualifications:

  • Degree level education or equivalent in IT.
  • Advanced English and Spanish, both conversational and written abilities.
  • Thorough knowledge of current web technologies, analytics platforms and content management systems – AEM, Drupal, Kademi or similar.
  • Exceptional attention to detail and experience working in a regulated environment
  • Experience working with digital metrics and ROI analysis.
  • Understanding of user experience and user flows
  • Experience with Patient Services in the Pharma Industry
  • Excellent Project Management skills (Waterfall / Agile methodologies).
  • Strong knowledge of measurement tools including: Google Analytics, Adobe Analytics, Google Tag Manager.
  • Strong experience with e-mail marketing platforms and e-mail marketing best practice.
  • Basic understanding of HTML/CSS
  • Ability to interpret and communicate technical information into business language and vice versa.
  • Experience with Data Models & Data Transformations, Big Data & Predictive Analysis.

Leadership and Communication requirements:

  • Entrepreneur mindset with excellent business awareness and understanding
  • Understanding of marketing principles and how to apply these to digital channels (omnichannel).
  • Excellent team-working skills (especially in a culturally diverse, demanding environment) and a willingness to get alongside issues, provide clear direction and drive results
  • Ability to set and adhere to high quality standards for all deliverables and be a collaborative member of a high-performing team.
  • The ability to generate insight from data and communicate insights effectively.
  • Ability to develop and create compelling business cases to promote new technologies and outcomes to the business
  • Experience driving strategic simplification.
  • Excellent communication skills, with the ability to influence stakeholders (Spanish and English)

Desirable Qualifications:

  • Vendor management skills, both with onshore and offshore vendors.
  • Experience in maintaining and enhancing analytical dashboards and reports across a variety of platforms.
  • Experience with data matching and visualization tools (e.g. Tableau, Datorama).
  • Pharmaceutical industry experience
  • Autonomy to execute and take decisions.
  • Entrepreneurial spirit and the ability to develop innovative ideas and solutions.
  • Experience of working within a quality and compliance environment and application of policies, procedures and guidelines
  • Flexibility and ability to adapt to a rapidly changing environment
  • Good understanding of SAP, Veeva (
  • Deep knowledge of business processes supporting Closed Loop Marketing (CLM), CRM and Digital ecoSystems.
  • Advanced Microsoft Office, PowerPoint, Excel & SharePoint skills.


AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

IT Business Partner & Digital Lead
Information Technology

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