Skip Navigation

Job Title

Job category

Science

Search jobs by matching your skills with LinkedIn

Sign up for job alerts

Or search again

Search by city

Location:
Chennai, Tamil Nadu, India
Job reference: R-026255
Posted date: Apr. 18, 2018
Apply

The main responsibilities of the role are to:

GCL-D1

  • Expert knowledge on incident management, Problem management, Change management.
  • Knowledge of Release management & should be able to drive RGB/ CAB & Emergency CAB meetings.
  • Will be the contact point for all team members, so communication skills should be excellent. Also, should be able to act proactively to ensure smooth team operations and effective collaboration.
  • Should lead by setting a good example and engage the team to achieve goals.

·      Provide 1st/ 2nd   line support (technical queries, bug fixes and small enhancements relating to CHARM and SM3), complying with Astra Zeneca standards, change control procedures

  • Guarantee optimum performance and stability of critical system, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue

·     Take ownership of issues through to delivery or issue resolution or escalation, as appropriate

  • Basic knowledge on various SAP Modules. Hands on to Incident Management & Change Management tools.

·     Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management

·     Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams

·     Liaise with stake holders on potential process improvements

·     Monitor team performance and report on metrics

•     Delegate tasks and set deadlines for your internal team

Essential Experience: (Must have skills)

·     5-8 years of prior experience in application support and maintenance (L2/L3 support)

·     Development and troubleshooting experience in Solution manager CHARM/ CPS or BPA.

·     Good knowledge on Solution Manager/ Job Scheduling System.

  • Good hands on experience with MS DOC, MS Excel and PowerPoint.
  • Should be able to handle report extraction from various tools.
  • Experience working with third party vendor applications
  • Proven work experience as a team leader or supervisor
  • Excellent communication and leadership skills
  • Degree in Management or training in team leading is a plus
  • Supplementary Experience: (Useful additional skills)

    ·     Familiarity with life sciences (Pharma) domain concepts, workflow and terminology

    ·     Mindset to support business critical applications

  • ITIL / PMP /CSM Certified.
  • Hands on to various application would be preferable i.e. Remedy / ROD/ Service Now / Clarity / CHARM / ITSM                 
  • Educational Qualifications

    UG ‐ B.Tech /B.E. or other equivalent technical qualifications

Apply
SAP Senior Service Desk Consultant
Information Technology

Sign up for job alerts

If you would like to sign up for email job alerts for future roles with AstraZeneca or MedImmune you can do so using the form below. We will only use the details you provide below to inform you about future vacancies that match your search criteria if and when they become available. The details you provide on this page will not be used to send unsolicited communication and will not be sold to a third party.

 

You can select as many categories and locations as you wish.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Information Technology, Chennai, Tamil Nadu, IndiaRemove