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Chennai, Tamil Nadu, India
Job reference: R-052026
Posted date: Jul. 11, 2019

Tools Operations Engineer is responsible for carrying out day to day Operational tasks of Splunk, SolarWinds, NetBrain. Experience on more than one tool (desired) and relevant experience of 3 – 5 years. Candidate should be able to work in 24x5 environment from office and with on call coverage during weekends (rotation basis).

Typical Accountabilities

  • Handling Incident, Problem, Change, Service Requests.
  • Execute simple Standard Operating Procedures as directed to maintain operational stability.

Splunk Accountabilities:

  • Working on rsyslog, syslog-ng, and Splunk HTTP Event Collection (HEC).
  • Configuration management systems (e.g. Ansible, Puppet, Chef, etc.)
  • Create Knowledge Objects.
  • Administer users and roles, generate pivots.
  • Create advanced searches, reports, and visualizations, build dashboards.
  • Create field aliases, lookups, calculated fields, extractions using regex.
  • Create tags, event types, manage alerts and data inputs.
  • Creating Splunk apps for consumer data for applications and implementing and configuring these applications.
  • Install and manage forwarders, indexers, search heads, add and configure index and source types.
  • Create and manage configuration files like inputs, props, transforms, lookups, system profiles and map agents.

SolarWinds Accountabilities:

  • Execute and/or assist in all aspects of site planned and unplanned maintenance activities.
  • Knowledge on SolarWinds NPM.
  • Knowledge on Network Configuration Management Tools.
  • Assist in all corporate network audit activities as needed for compliance.
  • Execute circuit installations, activation, testing, deployment and assist in account management.
  • Configuration of Enterprise level, Network Monitoring industry standard toolsets (SolarWinds, InfoBlox or equivalent).

NetBrain Accountabilities:

  • Perform system management tasks such creation of user accounts,external authentication using LDAP and password policies.
  • Perform Device discovery and site building.
  • Perform tenant management-manage device types,drivers etc.
  • Manage Scheduled tasks such as discovery and benchmarking.
  • Create Site hierarchy used for mapping and reports.
  • Manage API code to enable 3rd party integration.
  • Create Dynamic Maps in different ways to Visualize the Network.
  • Knowledge on Automating Network Tasks using Runbooks to enhance the troubleshooting workflow.
  • Perform SDN administration to add,discover and benchmark ACI environment.
  • Perform regular maintenance operations to finetune the tool.

Education, Qualifications and Experience


  • Bachelor’s degree.
  • 3 – 5 years of experience in Splunk and/or SolarWinds and/or NetBrain.


  • Master’s degree.
  • Knowledge on Python/PHP.
  • 1-2 years’ experience in security focusing on SIEM or log aggregation and correlation.

Skills and Capabilities


  • Team player both within and outside of team (across the organization).
  • Should be able to work in 24x5 environment from office and with on call coverage during weekends (rotation basis). There are occasions when one will be required to work from office during weekends also depending on Operational needs.
  • Willing to learn and work on new technologies.


Lean Six Sigma Skills.

Internal (to AZ or team)

Support Teams within Tower and across tower.

External (to AZ)

Third party suppliers / Tool vendors.

Engineer - Tools Operations
Information Technology

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