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Location:
Bangkok, Bangkok, Thailand
Job reference: R-038318
Posted date: Oct. 30, 2018
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  • Maintain good working relationship with customers, peers and other departments.
  • Works closely with sales and marketing colleagues to identify inefficiencies and areas for potential effectiveness improvement
  • Perform related duties as assigned by your manager

System Maintenance

  • User set up and management of profiles and roles for new users.
  • Maintain proper security levels: roles, profiles hierarchies and territories especially as environment and business evolves to include more cross functional team.
  • Update customer profile/ data for targeting and segmentation perspective
  • Manage system changes without interruption to users
  • Oversee new releases of CRM system and efficiently roll out new features when appropriate.
  • Work closely with regional support team any changes/enhancement of system.

       Level 1 Support

  • Primary contact for business unit support issues
  • Work with cross functional teams and regional IT support team to close out issues.

User Assistance, and Training

  • Provide group or one on one training for new and existing users, including best practice of documentation/training material.
  • Communicate regularly to the user base regarding new CRM features, enhancements and changes to the system
  •  Proactively gather feedback from users to continually improve user experience

Reporting

  • Determine appropriate data sources and generate CRM reports to deliver, monitor and track accurate performance vs standard KPI on weekly, Quarter, and Monthly as required.
  • Ad hoc reporting for commercial team to support analysis as needed.
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CRM Analyst
Finance

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